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Contact Customer Service is used to contact Advantage Software for software support or technical support for questions, report bugs/problems, or to request enhancements.
Select Contact Customer Service to display the Contact Support popup and complete the following information.
Select the type of support needed:
Technical Support - Support for hardware related items.
Software Support - Support for software related items.
The Client Information section will pre-fill the Agency's information, but can be changed if needed.
Name - The Agency's name. Can be modified as needed.
Employee Name - Enter the name of the person to contact for the Contact Customer Service Request. This will default to the user logged in, but can be modified.
Phone - The phone number to be used for a return phone call. Can be modified as needed.
Email - The email address to be used for correspondence. Can be modified as needed.
Address - The Agency's address. Can be modified as needed.
Issue Type – The type of issue being reported. Options available are Bug (default), Problem or Enhancement.
Priority – The severity of the issue. Options available are Low (default), Medium and High.
Description of Issue - A brief explanation of the issue being reported. A detailed and specific explanation will expedite processing. Include a name of the person that support should contact regarding the issue.
Once completed, click the Send button.