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Standard Alerts: Adding comments keep the Alert active in all inboxes. Once dismissed, if another recipient adds a comment, the Alert is re-activated for all recipients and moved to the top of their Alert list. This means that one Alert can be used to track an issue until its end, without creating additional Alerts that can't be tied together.
Alert Assignments: Alert Assignments are self-commenting. When an assignment changes state, the new state, new employee assigned, date, time, and information on who updated the assignment is added to the comment log automatically.
In addition to the automatic comments, the employee may include their own notes in comments created or they may add standard comments. As comments are added to the assignment, the sender is also copied, which allows the project manager to remain informed on pending alert assignments as comments are added.
When comments are added to the Alert Assignment, the originator of the Alert Assignment will receive an email notification.
Email Listener: Add comments and attachments to Alerts through Email programs such as Outlook (any Email program) and those comments and attachments will be posted to the original Alert in Advantage automatically, using the Email Listener. This allows your staff to update Alerts outside of the system and keep everyone informed at all times. See Advantage Services | Email Listener for setup and other instructions on this feature.
Other Alert Edits: The Alert subject and body can be updated on all Alert types after they are sent. Depending on the Alert, the Category, Priority, Due Date and Time Due may also be edited. Changes to the Subject on Routed Assignments are tracked only if option is activated to track changes in Workflow Maintenance/routed assignment settings.